Could not communicate to the network server, error 3 – 407 proxy authentication required.

Error code 0, no bytes received.

Timeout error code 0X80040002.

Problems communicating with GlobalReach's servers due to firewall/proxy problems.

• Refer to Technical Issues for GlobalReach Markets configuration alternatives.
• GlobalReach Markets connection settings are configured under Tools > Connection Setting from the GlobalReach Markets menu.

Time out waiting for Proxy reply, error code 0x80040011.

Problems communicating with GlobalReach's servers due to firewall/proxy problems.

• The client has a proxy server that is not available or is not configured correctly.
• Refer to Technical Issues for GlobalReach Markets configuration alternatives.

Illegal Client ID: Error Code: 0x80040009.

The User ID is not recognised by the login server (you cannot be authenticated).

• Incorrect User ID entered, carefully check the User ID.
• The simulation account has exceeded the trial period and has been automatically deactivated.

Illegal Host Name 11001.

GlobalReach Markets cannot connect to GlobalReach's server.

• Incorrect host URL in Connection Settings, this is different for the Live and Simulation versions of GlobalReach Markets.
• The PC does not have a connection to the Internet – check the Internet connection, for example by opening your web browser and trying to connect to a web page.
• The PC is connected to the Internet via a firewall/proxy which does not have the necessary port open. Refer to Technical Issues for GlobalReach Markets configuration alternatives.
• The Internet Service Provider does not recognise the DNS name:
  1. Select Tools > Connection Settings from GlobalReach Markets menu.
  2. Delete the URL or Domain Name.
  3. Enter the IP address of GlobalReach Markets server name instead of the URL, for example 193.178.175.48 (live system) or 193.178.175.38 (simulation system).

Illegal password: Error Code 0x8004000b.

A wrong password has been entered.

• Enter the password again exactly as noted in the welcome email.
• If a password has been entered and remembered, delete the contents of the password box and then retype the password.

You are currently logged in from IP address x.x.x.x

You are attempting to open GlobalReach Markets (log into an account) twice.

• Close the first instance of GlobalReach Markets before opening another.

0x8009005 – Could not decrypt session key, Key mismatch.

GlobalReach Markets cannot read the key correctly because:

• Key is not activated by GlobalReach – contact GlobalReach to get your key activated.
• The key is not stored correctly on the PC. Use the following procedure to correct the problem:
  1. Exit then restart the GlobalReach Markets.
  2. Select Tools > Key Management > Delete the current key from GlobalReach Markets menu.
  3. Exit then restart GlobalReach Markets again. A dialog will be displayed during startup instructing you to ether re-import an existing key or generate a new key. Click OK.
  4. A dialog window Key Management will be displayed. Click on Generate new key button. Click OK to get new key enabled.
  5. Contact your GlobalReach representative to activate the new key.
  6. Optionally, select Tools > Key Management > Save current key to a CD or USB to save a backup of your new key. Enter a Pin code when prompted (any code with a minimum of 4 characters) to protect the key on the CD or USB. This pin code must be entered before the key can be extracted.

Key has not been received by GlobalReach.

The new key generated by GlobalReach Markets was not transmitted correctly to GlobalReach. Use the following procedure to regenerate the key and transmit it to GlobalReach:

1. Select Tools > Key Management > Delete the current key from GlobalReach Markets menu.
2. Exit then restart GlobalReach Markets again. A dialog will be displayed during startup instructing you to either re-import an existing key or generate a new key. Click OK.
3. Select Tools > Key Management > Generate new key from GlobalReach Markets menu. A dialog will be displayed instructing you to contact GlobalReach to get the new key enabled. Click OK, GlobalReach Markets will close automatically.
4. Contact your GlobalReach representative to activate the new key.

Could not restore key.

Could not load the encryption key into GlobalReach Markets. Use the following procedure to correct the problem:

1. Insert an empty CD or a USB drive in the PC where the key is to be copied from and select Tools > Options > Key Management from GlobalReach Markets menu. Press Backup Key button to save a backup of your new key and enter a Pin code when prompted (any code with a minimum of 4 characters) to protect the key. This pin code must be entered before the key can be extracted.
2. Insert the disc or the USB in the PC where the key is to be copied to and select Tools > Options > Key Management and select Load Backup Key and enter the Pin code to access the key when prompted. A dialog will be displayed when the key has been successfully loaded from the CD or the USB. Click OK to automatically restart GlobalReach Markets and enable the key.

If this does not work, on the PC receiving the key:

1. Reinstall GlobalReach Markets and repeat the procedure described above.

A newer version of this application is on the server. Please re-download this installation.

Attempting to install GlobalReach Markets from an old installation file that is not longer valid. Download and install GlobalReach Markets again from GlobalReach web site.

Connection Wrapper :: INIT OBJECT class not registered, GlobalReach Markets failed to initialise connection object.

This can occur during upgrade of GlobalReach Markets. Some files have not been registered. Reinstall GlobalReach Markets.

Getting the upgrade message repeatedly when logging into GlobalReach Markets.

GlobalReach Markets is not being upgraded correctly. This is possibly caused by an intermediate proxy server caching old upgrade files and sending them to GlobalReach Markets instead of newer upgrade files.

• Download and reinstall GlobalReach Markets from GlobalReach web site.
• If the problem persists, refer the case to GlobalReach's technical support for further investigation.

CFD Module receives no price updates.

If CFD trading should be allowed in the client's account:

• The account may not allow CFD trading and is enabled for Forex only. Contact a GlobalReachrepresentative to get CFD trading enabled.
• Spread-based trading may not enabled in the account. Contact GlobalReach to get spread-based trading enabled.

Forex Trade module not not available in Trading > Forex menu.

Contact a GlobalReach representative to ensure that both the Forex and CFD trading are enable for the client.

Operation return code = regdb_e_class not read (80040154).

GlobalReach Markets is not registered correctly in the PCs operating system – reinstall GlobalReach Markets.

Summary module – Sorry you aren't entitled to use this function.

Use the following procedure to rectify the problem:

1. Close the Client Summary in GlobalReach Markets.
2. Close GlobalReach Markets and select Yes when asked if you want to save changes.
3. Restart GlobalReach Markets and log on.
4. Open the Client Summary (Account > Client Summary from the Client Station menu).